Returns, Cancellations & Warranty Policy

1. Returns & Exchanges

 

We do not accept returns or exchanges on equipment purchases.

 

All sales are considered final once the purchase agreement is signed and the sale is processed. Please ensure all specifications, features, and compatibility requirements are reviewed and confirmed prior to purchase.

 

2. Cancellations

 

Because each sale is finalized with a formal contract, cancellations are subject to the terms outlined in that agreement.

 

If you wish to cancel a pending order before signing a purchase agreement, please contact us immediately to discuss your situation. Once the agreement is signed or a deposit is made (if applicable), cancellation terms will be enforced as per contract.

 

3. Manufacturer’s Warranty

 

All equipment sold by Big City Equipment is brand-new and includes a manufacturer’s warranty.

Warranty coverage varies by brand and product type but generally includes protection against manufacturing defects in parts or workmanship for a specified period.

 

Warranty support may include:

• Parts replacement

• Technical support

• Manufacturer-authorized service or repair

 

Warranty terms and duration are provided at the time of sale or available upon request.

 

4. Warranty Claims

 

If you believe your equipment qualifies for a warranty claim:

• Contact us at parts@bigcityequipment.com or +1 780-518-6095

• Include your invoice number, equipment details, and a description of the issue

• We will assist you in coordinating with the manufacturer or service provider as needed

 

Please note that improper use, lack of maintenance, or unauthorized modifications may void warranty coverage.

 

5. Questions or Concerns

 

For any questions about warranty coverage, order status, or equipment support, reach out to our team:

 

📧 parts@bigcityequipment.com
📞 +1 780-518-6095

 

We’re here to ensure your equipment performs as expected from day one.